Returns and Refunds
At Sir Ej Store we strive to provide 100% customer satisfaction and to ensure that you are completely happy with your order.
If you are unhappy with your purchase, please contact us at email@example.com stating the reason for your return along with picture evidence if applicable. Once we have received this information, we will initiate the refund process.
Please note any bottles which have been customised or personalised, such as engraving, cannot be refunded.
Upon receiving the item, we will inspect the bottle to ensure it has arrived back with us unopened and in the condition that we delivered the product in.
Under circumstance where the inspection is unsatisfactory we will either send the product back to you for the fee of the delivery charge or discard of the product without replacement if the product is in a condition where it is unsafe or against our policies to post.
If the product is to a satisfactory quality we will accept the return and process a refund back to the same payment method used when placing the order. we will organise a refund and arrange a return or exchange of the products, provided that you inform us of your intention to return the products within 7 days from the date of your order being delivered.
To cancel an order, please email firstname.lastname@example.org with your full name and order number and one of our customer service representatives will be happy to deal with your request.
However, please note we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective. To be eligible for a full refund, the following details would have to be complied with:
1. Cancellation to be in writing.
2. The goods must not be damaged or soiled in any way.
3. Goods if possible to be in their original packaging.
4. The cost of returning the goods would be at your expense.
5. The goods must arrive back undamaged. Please consider insuring the goods before despatch.
6. A full refund cannot be given for damaged or soiled goods.
7. Customised items or orders cannot be returned.
8. Purchased Software with the seal broken can not be returned under the distance selling regulations.
9. Variations to these conditions may apply – subject to mutual agreement.
10. Items that are under the rare or exclusive category cannot be returned unless prior agreement is made.
For order cancellations the products ordered must be returned to us in good condition and the original packaging. All refunds will be paid within 7 days of receiving the returned product(s).